{"id":8446,"date":"2021-10-06T19:55:53","date_gmt":"2021-10-06T17:55:53","guid":{"rendered":"https:\/\/tinychat.com\/?page_id=8446"},"modified":"2025-05-03T17:12:32","modified_gmt":"2025-05-03T15:12:32","slug":"contact","status":"publish","type":"page","link":"https:\/\/tinychat.com\/de\/contact\/","title":{"rendered":"Kontakt"},"content":{"rendered":"

Wenn Sie Fragen haben oder Hilfe ben\u00f6tigen TinyChat<\/a>dann sind Sie hier genau richtig. Bevor Sie sich an uns wenden, empfehlen wir Ihnen, die unten stehenden h\u00e4ufig gestellten Fragen durchzulesen - die meisten Benutzer finden die ben\u00f6tigten Antworten, ohne auf den Support warten zu m\u00fcssen.<\/p>\n

\n

Wichtiger Hinweis: TinyChat<\/a> arbeitet in Partnerschaft mit CooMeet als Partner. Das bedeutet, dass wir die Abrechnung, Abonnements oder Benutzerkonten nicht direkt verwalten. Bei Fragen zu Erstattungen oder Abonnements wenden Sie sich bitte an das offizielle Support-Team von CooMeet.<\/p>\n<\/blockquote>\n

H\u00e4ufig gestellte Fragen (FAQs)<\/h2>\n

1. Wird sich mein Abonnement automatisch verl\u00e4ngern?<\/h4>\n

Ja. Wenn Sie ein Abonnement f\u00fcr eine TinyChat<\/a> Premium-Tarif \u00fcber CooMeet abgeschlossen haben, verl\u00e4ngert sich Ihr Abonnement automatisch entsprechend dem von Ihnen gew\u00e4hlten Abrechnungszyklus. Um zu k\u00fcndigen, besuchen Sie bitte die CooMeet-Kundensupportseite, geben Sie Ihre Zahlungsdaten ein und folgen Sie den Anweisungen, um die Verl\u00e4ngerung zu stoppen.
Hinweis: Wenn Sie ein Diamonds-Paket erworben haben, handelt es sich um einmalige K\u00e4ufe, die sich nicht automatisch verl\u00e4ngern.<\/p>\n

2. Kann ich mein Konto l\u00f6schen?<\/h4>\n

Derzeit, TinyChat<\/a> speichert keine pers\u00f6nlichen Nutzerdaten oder dauerhafte Konten. Es besteht also keine Notwendigkeit - und auch keine Funktion - ein Konto zu l\u00f6schen. Wir arbeiten jedoch aktiv an Funktionen, die in Zukunft mehr Profilkontrolle bieten k\u00f6nnten.<\/p>\n

3. Kann ich entsperrt werden?<\/h4>\n

Wenn Ihr Konto von unserem Moderationsteam aufgrund eines Versto\u00dfes gegen die Richtlinien unserer Plattform gesperrt wurde, ist diese Entscheidung endg\u00fcltig. Wir bieten zu diesem Zeitpunkt keinen Einspruch oder ein Entsperrungsverfahren an.<\/p>\n

4. Kann ich eine R\u00fcckerstattung erhalten?<\/h4>\n

Alle Rechnungen und R\u00fcckerstattungen werden von CooMeet abgewickelt, nicht von TinyChat<\/a>. Bitte lesen Sie die R\u00fcckerstattungsrichtlinien von CooMeet f\u00fcr vollst\u00e4ndige Informationen und Berechtigungskriterien. Wenn Sie glauben, dass Sie Anspruch auf eine R\u00fcckerstattung haben, wenden Sie sich bitte direkt an das Support-Team auf der offiziellen Website.<\/p>\n

Brauchen Sie noch Hilfe?<\/h2>\n

Sollte Ihr Anliegen nicht dabei sein, k\u00f6nnen Sie sich gerne \u00fcber das unten stehende Kontaktformular an uns wenden. Wir sind zwar nicht in der Lage, Ihnen bei Zahlungs- oder Abonnementangelegenheiten zu helfen, aber wir werden unser Bestes tun, um Ihnen bei allgemeinen Fragen zur Nutzung von TinyChat<\/a>. Bitte warten Sie bis zu 24 Stunden auf eine Antwort.<\/p>\n

Vielen Dank, dass Sie TinyChat nutzen - wir freuen uns, dass Sie Teil unseres weltweiten Videoangebots sind. Chat<\/a> Gemeinschaft!<\/p>","protected":false},"excerpt":{"rendered":"

If you have questions or need assistance using TinyChat, you\u2019re in the right place. Before reaching out, we recommend reviewing the Frequently Asked Questions below\u2014most users find the answers they need without waiting for support. Important Note: TinyChat works in partnership with CooMeet as an affiliate. 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