{"id":8446,"date":"2021-10-06T19:55:53","date_gmt":"2021-10-06T17:55:53","guid":{"rendered":"https:\/\/tinychat.com\/?page_id=8446"},"modified":"2025-05-03T17:12:32","modified_gmt":"2025-05-03T15:12:32","slug":"contact","status":"publish","type":"page","link":"https:\/\/tinychat.com\/nl\/contact\/","title":{"rendered":"Neem contact met ons op"},"content":{"rendered":"

Als u vragen hebt of hulp nodig hebt bij het gebruik van TinyChat<\/a>dan bent u op de juiste plek. Voordat je contact opneemt, raden we je aan de onderstaande veelgestelde vragen door te nemen - de meeste gebruikers vinden de antwoorden die ze nodig hebben zonder op ondersteuning te hoeven wachten.<\/p>\n

\n

Belangrijke opmerking: TinyChat<\/a> werkt als affiliate samen met CooMeet. Dit betekent dat we de facturering, abonnementen of gebruikersaccounts niet rechtstreeks beheren. Neem voor terugbetalingen of abonnementsgerelateerde zaken contact op met het offici\u00eble ondersteuningsteam van CooMeet.<\/p>\n<\/blockquote>\n

Veelgestelde vragen (FAQ's)<\/h2>\n

1. Wordt mijn abonnement automatisch verlengd?<\/h4>\n

Ja. Als je je hebt geabonneerd op een TinyChat<\/a> Premium plan via CooMeet, wordt uw abonnement automatisch verlengd op basis van de factureringscyclus die u hebt geselecteerd. Om te annuleren, gaat u naar de CooMeet klantenservicepagina, voert u uw betalingsgegevens in en volgt u de aanwijzingen om de verlenging stop te zetten.
Opmerking: Als je een diamantenpakket hebt gekocht, zijn dit eenmalige aankopen die niet automatisch worden verlengd.<\/p>\n

2. Kan ik mijn account verwijderen?<\/h4>\n

Momenteel, TinyChat<\/a> slaat geen persoonlijke gebruikersgegevens of permanente accounts op. Als zodanig is er geen noodzaak of functionaliteit om een account te verwijderen. We werken echter actief aan functies die in de toekomst meer profielcontrole kunnen bieden.<\/p>\n

3. Kan ik gedeblokkeerd worden?<\/h4>\n

Als je account geblokkeerd is door ons moderatieteam vanwege een overtreding van onze platformrichtlijnen, dan is deze beslissing definitief. We bieden op dit moment geen beroepsprocedure of deblokkering aan.<\/p>\n

4. Kan ik mijn geld terugkrijgen?<\/h4>\n

Alle facturering en terugbetalingen worden afgehandeld door CooMeet, niet door TinyChat<\/a>. Raadpleeg het restitutiebeleid van CooMeet voor volledige informatie en de criteria om in aanmerking te komen. Als je denkt dat je recht hebt op een terugbetaling, neem dan rechtstreeks contact op met hun supportteam via hun offici\u00eble website.<\/p>\n

Nog hulp nodig?<\/h2>\n

Als je probleem hierboven niet wordt behandeld, kun je contact opnemen via onderstaand contactformulier. Hoewel we niet kunnen helpen met betalings- of abonnementskwesties, doen we ons best om te helpen met algemene vragen over het gebruik van TinyChat<\/a>. U kunt tot 24 uur wachten op een reactie.<\/p>\n

Bedankt voor het gebruik van TinyChat-we waarderen het dat u deel uitmaakt van onze wereldwijde video chat<\/a> gemeenschap!<\/p>","protected":false},"excerpt":{"rendered":"

If you have questions or need assistance using TinyChat, you\u2019re in the right place. Before reaching out, we recommend reviewing the Frequently Asked Questions below\u2014most users find the answers they need without waiting for support. Important Note: TinyChat works in partnership with CooMeet as an affiliate. 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